Student Complaints Management Mechanism
In the context of strengthening the student-centered educational process, as well as upholding the principles of transparency and accountability, the “Complaints Management Procedure” for postgraduate students of the Medical School of NKUA has been adopted. This procedure concerns all complaints related to the quality of the educational services provided by the Postgraduate Program (P.M.S.).
The procedure is described as follows:
For the recording of complaints and objections submitted by postgraduate students, the “Complaint Submission Form” is available electronically and is to be completed by the student.
In the complaints management process, the role of the Academic Advisor is particularly important. After reviewing the complaint, the Academic Advisor proceeds with all necessary actions, informs the governing bodies of the Postgraduate Program, and may propose solutions to issues concerning academic, educational, or administrative matters. Specifically, for complaints related to the academic process, students are required to initially address their assigned Academic Advisor and subsequently the other formally established bodies of the Postgraduate Program.
For all complaints expressed by students, whether in writing or verbally, it has been standard practice throughout the years of operation of the Postgraduate Program that the Director of the Program is informed immediately.